Website Privacy Policy

Geauga Holistic Rehabilitation Institute
Effective Date: [Month Day, Year]

This Privacy Policy explains how Geauga Holistic Rehabilitation Institute (“GHRI,” “we,” “our,” or “us”) collects, uses, and shares information when you visit or interact with our website at https://www.geaugaholisticrehabilitation.org (the “Site”).

 

Important note: This Website Privacy Policy applies to information collected through the Site. If you become a patient and receive clinical services, your health information is handled under our HIPAA Notice of Privacy Practices (NPP) (separate document).

1) Information We Collect

A. Information you provide to us

We may collect information you choose to submit, such as:

• Name, email address, phone number

• Messages you send through contact forms, chat, or email links on the Site

• Appointment requests or intake-style information you submit through the Site (if available)

• Any other information you voluntarily provide

 

Please avoid submitting sensitive medical details through general website forms unless the form explicitly indicates it is intended for that purpose.

B. Information collected automatically

When you visit the Site, we (and our service providers) may automatically collect:

• IP address and device identifiers

• Browser type, operating system, and device information

• Pages viewed, links clicked, time spent on pages, referring/exit pages

• Approximate location (city/region-level)

C. Cookies and similar technologies

We may use cookies, pixels, and similar technologies to:

• Make the Site function properly

• Remember preferences

• Understand Site traffic and performance

• Improve content and user experience

• Support marketing/advertising (if enabled)

You can control cookies through your browser settings and, if available, our cookie banner/preferences tool.

2) How We Use Information

We use information collected through the Site to:

• Respond to inquiries and communicate with you

• Provide requested information about services, scheduling, or offerings

• Improve and maintain the Site, including troubleshooting and analytics

• Protect the security and integrity of the Site (fraud prevention, abuse detection)

• Send updates, newsletters, or promotions if you choose to receive them (you can opt out anytime)

• Comply with legal obligations and enforce our policies

3) How We Share Information

We do not sell your personal information.

We may share information in the following situations:

• Service providers: Companies that help us operate the Site or business (e.g., website hosting, analytics, scheduling, forms, email platforms, payment processors). They are permitted to use information only to perform services for us.

• Legal and compliance: If required by law, subpoena, court order, or if we believe disclosure is necessary to protect rights, safety, or investigate fraud/security issues.

• Business changes: If we are involved in a merger, acquisition, financing, reorganization, or transfer of assets, information may be transferred as part of that process.

4) Patient Privacy and HIPAA

If you are a patient (or become one), your Protected Health Information (PHI) is handled according to our HIPAA Notice of Privacy Practices (NPP) and applicable laws. The Site is not intended to replace secure clinical communication channels.

5) Your Choices and Controls

You can:

• Opt out of marketing emails by using the unsubscribe link or contacting us

• Request access, correction, or deletion of certain information (subject to legal/operational limits)

• Control cookies through browser settings and any available cookie preference tools

6) Data Retention

We keep website-collected information for as long as reasonably necessary to:

• Provide services and respond to you

• Maintain business records

• Comply with legal, accounting, or regulatory requirements

• Resolve disputes and enforce agreements

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, transmission, or storage system can be guaranteed 100% secure.

8) External Links

The Site may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those third-party sites. We encourage you to read their privacy policies.

9) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

11) Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact:

Geauga Holistic Rehabilitation Institute
8251 Mayfield Road, Suite 204
Chesterland, Ohio 44026
Phone: 440-490-7223